UNIFIED COMMUNICATION
In today’s complex and competitive business environment organizations need seamless, high performance and agile workplaces. The workforce may be at the office desk, on the move or located in the multiple branch offices but they need to have robust communication and collaboration platform communicate effectively and efficiently.
MVD with Mitel Gold Partnership, brings to you tailored communication and collaboration solutions that keep your workforce in “Always available” mode. Our solutions include from vanilla PBX to state of the art unified communication platforms that integrate IP telephony, video conferencing, web conferencing, instant messaging, mobile phone integration, Multimedia Contact Centers, Hospitality solutions like integration with various PMS like Opera, IDS etc.
The solutions are complemented with 24x7 services certified solutions delivery team.
1. MX-ONE
Mitel Mivoice MX-One is a comprehensive and fully integrated communication solution for medium to Large sized Enterprises. It delivers feature rich Unified Communication and Collaboration (UCC) capabilities, mobility solutions that enable faster, more effective business communication.
• Server and media Gateway architecture
• Scalable upto 100000 users
• IP/Digital/Analog users
• ISDN PRI/ SIP/Legacy Analog Trunk
• Micolab UC applications & Hospitality
2. MIVOICE 400
The MiVoice Office 400 opens the full performance spectrum of modern business communications, meeting all collaboration requirements of businesses.. The solution is designed for the small and medium segments, offering strong UCC, contact center and mobility functionality.
• Scalable from 4-1200 users
• IP/ Digital/ Analog users
• ISDN PRI/ SIP/ Analog Trunk
• Ideal solution for small & medium enterprise
• Ideal solution for Hospitality and Healthcare sector
3. MI CC ENTERPRISE CONTACT CENTRE SOLUTIONS
Today’s consumers are digitally enabled. They would rather interact through digital channels like email, chat, SMS text and social media. Regardless of which channel they choose to engage with you, they expect the experience to be consistent.. MiContact Center Enterprise is a Multimedia Contact Centre Solution designed to give your customers consistent, quality experiences throughout their omnichannel journey.
• Multimedia contact centre solutions
• Support Phone/ Email/ SMS/ Web chat/ Social media
• Scalable & resilient CC upto 30000 concurrent agents.
• Remote / Anywhere agent
• Open architecture for 3rd party application
• CRM/IVR/ERP
• Integration with artificial Intelligence (AI)
4. MITEL SIP PHONES
Choose from a range of MITEL IP Phones from Basic IP Phone to Feature rich, large display, Touch Display , Blue tooth enabled phones.
• 6800 series
• 6900 series
• 5300 series
5. MI-COLLAB UC APPLICATION
Empower your business to by providing employees with everything they need to connect, communicate and collaborate across blended environment, by deploying Mitel Collab UCC Software Solution.
• Voice / Messaging Communications
• Office Number Identity
• Call “Handoff” between devices
• VPN- less Softphone
• Team collaboration
• Tap to join Ad-Hoc Meetings
• Mobile Client CTI control
• BYOD/ QR code Client setup